How is quality assured for textile orders?
Through three fixed inspection stages: the pre-production check before manufacturing, the in-line inspection during production, and the final inspection before packaging. Inspections are carried out by our own in-house team, who visit the production facility on average twice a week — not by relying on paperwork, but by looking closely.
- Test Level 1
- Pre-production check — Equipment and preparation
- Test Level 2
- Inline Inspection — Intervention during production
- Examination Level 3
- Final Inspection — Acceptance before packaging
- Inspection frequency
- On average, twice a week on the production floor
- Complaints rate
- 1.2%
Three inspection stages instead of a final check
If you only check at the end, all you can do is weed things out. That’s why we carry out checks at three different stages.
The pre-production check assesses the materials and preparations before the machines start running. Is the fabric correct, is the colour correct, and does it match the approved sample?
Inline inspection takes place whilst production is underway. It is precisely at this stage that it is determined whether a fault affects ten parts or a thousand.
The final inspection is the check carried out before the goods are packed. Only then are they dispatched.
Why closeness is more important than protocols
A protocol on its own does not guarantee anything — it merely describes what should happen. What matters is who is actually in the hall.
Our local team carries out on-site inspections of the production process on average twice a week, checking both working conditions and quality. We resolve any issues on the shop floor before they have any impact.
That is the difference between certainty and hope: we do not rely on paper, but on our own eyes.
Quality assurance is also climate protection
Discovering defects only once the goods have arrived in Switzerland is expensive — and environmentally unsound. By that point, the goods have already travelled the whole way.
By identifying and rectifying faults directly at the factory, we prevent unsaleable goods from being shipped halfway around the world. This saves resources, stress and unnecessary emissions.
How the result can be assessed
The most reliable indicator is the complaints rate: it stands at 1.2 per cent. And when customers do get in touch, it is usually about delivery dates, almost never about the goods themselves.
This figure is also a measure of sustainability. Every complaint results in replacement production, additional transport and, in the worst-case scenario, waste.
Frequently asked questions
How often is production monitored?
The local team visits the production floor on average twice a week to check quality and working conditions.
What are pre-production checks, inline inspection and final inspection?
The three stages of inspection: prior to production (materials and preparation), during production (corrective action in the event of deviations) and prior to packaging (acceptance of the finished goods).
What is the complaint rate?
It stands at 1.2 per cent. Enquiries usually concern delivery dates, rarely the goods themselves.
What happens if a fault occurs during production?
It is resolved directly on the shop floor before it causes any problems. This ensures that deadlines are met and minimises waste.